At Hearing Zone, your privacy is our top priority. We understand the importance of privacy and are committed to maintaining the confidentiality of your medical information. We make a record of the medical care we provide and may receive such records from others. We use these records to provide or enable other healthcare providers to provide quality medical care, to obtain payment for services provided to you as allowed by your health plan, and to meet our professional and legal obligations in operating this practice. We are required by law to maintain the privacy of protected health information (PHI) and to provide individuals with notice of our legal duties and privacy practices. This notice describes how we may use and disclose your medical information, as well as your rights and our legal obligations with respect to that information.
Hearing Zone adheres to HIPAA (Health Insurance Portability and Accountability Act) and applicable California privacy laws.
How We Use Your Health Information
We may use or share your PHI for the following purposes:
Treatment – Share information with other healthcare providers, labs, or pharmacies involved in your care.
Payment – Submit claims to your insurance and collect payment for services.
Healthcare Operations – Improve quality of care, train staff, and comply with legal requirements.
Appointments – Send reminders via phone, email, or text. You can opt out of reminders.
Family & Caregivers – Share information with people involved in your care, when appropriate.
Legal & Public Health – Comply with laws, report abuse, prevent harm, and support public health activities.
Marketing – We do not use your health information for marketing without your written authorization.
When We Cannot Share Your Information
We will not use or disclose your PHI for purposes outside of those listed above without your written consent, except as required by law. You may revoke any authorization at any time.
Your Rights
You have the right to:
Request restrictions on the use or disclosure of your PHI.
Request confidential communications (e.g., send records to a specific email or address).
Inspect and obtain copies of your medical records, subject to certain legal exceptions.
Request amendments or additions to your records.
Receive an accounting of certain disclosures of your PHI.
Receive a paper copy of this notice at any time.
Changes and Complaints
We may update this Privacy Policy from time to time. The current version is always available on this website and in our office.
If you believe your privacy rights have been violated, contact our Privacy Officer. You may also file a complaint with the U.S. Department of Health and Human Services.
Acknowledgment
By using our services, you acknowledge that you have read and understand the Hearing Zone HIPAA Privacy Policy.
Privacy Officer Contact:
contact@hearingzoneaudiology.com
Hearing Zone HIPAA Privacy Policy
No Surprises Act & Good Faith Estimate Notice
At Hearing Zone Audiology, we are committed to transparent, patient-centered care. In accordance with the No Surprises Act and applicable California healthcare billing transparency laws, you have rights and protections against unexpected medical bills.
Good Faith Estimates (Uninsured / Self-Pay Patients)
If you do not have insurance or choose not to use it, you have the right to receive a Good Faith Estimate of the expected cost of your care.
This estimate may include:
Hearing evaluations
Diagnostic testing
Hearing aid consultations and fittings
Follow-up care and cleanings
You may request a Good Faith Estimate:
Before scheduling a service
At any time prior to your appointment
If you receive a bill that is $400 or more above your Good Faith Estimate, you have the right to dispute the charges through a federal patient-provider dispute resolution process.
Insured Patients (In-Network & Out-of-Network)
If you have health insurance:
We will verify your benefits as a courtesy; however, coverage and payment are determined by your insurance provider.
In-Network:
You are responsible for any applicable copayments, coinsurance, and deductibles.
Out-of-Network:
Some plans may provide partial reimbursement for audiology services, while others may not.
You may be responsible for the full cost of services at the time of your visit.
Upon request, we can provide a superbill for you to submit to your insurance company
California-Specific Patient Protections
Under California law:
You have the right to request a written estimate of charges prior to receiving non-emergency services.
You are entitled to receive clear, understandable information about your financial responsibility.
For non-emergency care, we strive to ensure you are informed of costs in advance to avoid unexpected charges.
Our Commitment to Transparency
Audiology services are typically scheduled, non-emergency services, and while federal balance billing protections may not apply in all cases, Hearing Zone Audiology is committed to:
Clear, upfront pricing
Personalized cost discussions
No hidden fees
Hearing Aid Return Policy
Your hearing aids are carefully selected and programmed to meet your unique hearing needs. We are committed to ensuring your satisfaction and providing you with the best possible outcome.
Trial Period & Returns
In accordance with California Hearing Aid Return Law, hearing aids are warranted to be specifically fitted to your individual hearing requirements.
If your hearing aids do not meet your needs following the initial fitting, you may return them within forty-five (45) days of:
The date of the initial fitting, orThe completion of the fitting process whichever occurs later).
Refunds & Replacements
If you choose to return your hearing aids within this evaluation period:
You may request a replacement, or
Receive a refund of the purchase price, less applicable professional fees.
There are no refund after the 45 day evaluation period
Professional Service Fee
If hearing aids are returned during the evaluation period, a $625.00 professional service fee will be retained.
This fee covers:
Comprehensive hearing evaluation
Hearing aid fitting and programming
Follow-up care and consultations
Clinical time and professional services provided
Your Rights
This return policy is designed to comply with California law and does not limit or replace any rights or remedies available to you under applicable state or federal regulations.
Questions
If you have any questions about your hearing aids, trial period, or return options, please contact our office. We are here to support you every step of the way and ensure you feel confident in your hearing care. (510) 865-8113
Privacy Policy
hearing510.com website is owned by Hearing Zone Audiology Inc , which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by hearing510.com , which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using hearing510.com website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the hearing510.com , we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@hearingzoneaudiology.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@hearingzoneaudiology.com.
Terms & Conditions policy
hearing510.com website is owned by Hearing Zone Audiology Inc , which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by hearing510.com , which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using hearing510.com website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the hearing510.com , we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@hearingzoneaudiology.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@hearingzoneaudiology.com.
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Effective Date: April 2026
1. Using Our Website & Services
Our website is for informational purposes and patient services only.
Use responsibly; unlawful activities are prohibited.
All content (text, images, logos) is owned by Hearing Zone Audiology and cannot be copied without permission.
2. Patient Information
Provide accurate and up-to-date information when using our services.
All patient information is protected under our Privacy Policy.
3. SMS Communications
Consent
By opting in, you allow Hearing Zone Audiology to send SMS messages. Your phone number will not be shared with third parties for marketing.
Types of Messages
Appointment reminders
Follow-up messages
Requests for reviews
Example Message:
"Hello, this is a reminder for your appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out."
Frequency
You may receive up to 2 messages per week regarding your appointments or account.
Fees
Standard message and data rates may apply.
Opt-In / Opt-Out
Opt-In: Check the SMS consent box on forms or message us first.
Opt-Out: Reply STOP to any SMS or contact us directly.
Help
Reply HELP to any SMS or visit our [Contact Page].
4. Limitation of Liability
Hearing Zone Audiology is not responsible for any damages arising from using our website or services.
5. Changes to Terms
Terms may be updated at any time; updates take effect immediately upon posting.
Continued use constitutes acceptance of updated ter
6. Governing Law
These Terms are governed by California law.
Contact Us
Hearing Zone Audiology | 2314 Central Ave, Alameda, CA 94501 | 510-865-8113 | info@hearingzoneaudiology.com| hearing510.com
Hearing Zone Audiology SMS Terms & Conditions
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